FAQ

For all the furniture products apart from Sectionals and Beds, we deliver the same within 45 days from the Order Confirmation Date (Order Payment Date). For the Sectional Sofas and the Customised Sofas, we deliver the Orders within 60 Days from the Order Confirmation Date (Order Payment Date).  All the Ready to Ship products are usually dispatched within 24-48 hours of order confirmation.

Our furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our karigars to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs.5,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 8-9 weeks depending on the production load.

All products may have different delivery time. For example products like bulbs are delivered in 7-10 days, whereas sofas in about 8 weeks and beds in 9 weeks. Therefore, if all of these are ordered together, you may either receive products separately as per the delivery time for different products or you may choose to get everything together with the latest delivery time product. For example if you have ordered sofas and beds together you may choose to get the sofa in 8 weeks and beds in 9 weeks or you can choose to receive both sofas and beds in 9 weeks. Please indicate your choice to the customer care before the delivery dates.

We provide free delivery throughout India except some regions which are not covered by our logistics partner(s). You can enter the pincode of the area where you want the product to be delivered to see if the locality is covered under our delivery area. We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

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Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and SMS once your order is getting processed.

For your convenience, furniture items and items are held for a single delivery, shipping when all furniture items on the order are available. In some cases the items that ship via Courier may ship separately, at no extra charge so that there is no delay in receipt of your order.

Refund or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect.

The client needs to report and return the damaged or defective products within 7 days from the date of delivery

In this case a client will connect with us via a call or email to report the issue

Our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 7 days post receiving the damaged/defective product back in our warehouse

The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client

When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage

When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 1 year on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. Gulmohar Lane provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.